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US Shipping & Delivery Policy

At Smart Pet Pulse, our goal is to deliver your advanced pet wellness technology quickly and securely. This Shipping & Delivery Policy applies strictly to orders placed within the United States.

1. Shipping Destinations Currently, we exclusively ship to the contiguous United States. We do not offer international shipping or shipping to PO Boxes, APO/FPO addresses, Alaska, Hawaii, or US Territories at this time.

2. Shipping Origin To ensure faster delivery times for our US customers, all orders are processed and dispatched directly from our fulfillment partner's warehouses located within the United States.

3. Order Processing Time

  • All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email.
  • You will receive another notification when your order has shipped.
  • Please note that processing time is separate from the shipping transit time.

4. Estimated Delivery Times (Transit Time) Once your order has been processed and shipped, the estimated delivery time within the US is 3 to 5 business days.

  • Total Delivery Time = 4-8 Business Days
  • While we strive to meet these delivery estimates, please note that these are estimates and not guarantees. Delays may occur due to high order volumes, carrier issues, or severe weather conditions.

5. Shipping Rates

  • We offer Free Standard Shipping on all US orders.
  • The exact shipping cost (if any) will be calculated and displayed at checkout before you complete your purchase.

6. Order Tracking When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available in the carrier's system.

7. Damaged or Lost Packages While we operate on a "No Returns" framework for refunds, we fully cover items damaged in transit. If your item arrives damaged, please save all packaging materials and damaged goods and contact us immediately at admin@smartpetpulse.com with photos of the damage. (Please refer to our Refund Policy for more details). If your tracking shows "Delivered" but you have not received it, please contact the courier directly.

8. Contact Us For any questions regarding your shipment, please contact us:

  • Email: admin@smartpetpulse.com
  • Business Address: Calle de Juan Domingo Perón 25, Zaragoza, Z 50011, Spain